Privacy Policy

At Jivan Urja, we are committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

To provide personalized Ayurvedic Chikitsalaya services, we collect the following categories of information:

• Personal Identification: Name, age, gender, contact number, and email address.
• Health Data (Sensitive Personal Information): Medical history, current symptoms, pulse diagnosis (Nadi Pariksha) results, and diagnostic reports (e.g., X-ray or MRI reports).
• Technical Data: IP address and browsing behaviour on jivanurja.com to improve user experience.

2. Purpose of Data Collection

Your data is collected solely for the following professional purposes:

• Developing and implementing your Personalized Wellness Plan.
• Clinical monitoring of your progress and treatment optimization.
• Scheduling appointments and providing tele-consultation support.
• Complying with statutory medical record-keeping requirements for BAMS-qualified practitioners.

3. Data Protection and Security

We implement "Reasonable Security Practices" as defined by Indian law:

• Storage: All digital health records and X-ray reports are stored on secure, encrypted servers.
• Access Control: Access to sensitive patient data is strictly limited to our BAMS-certified doctors and authorized clinical staff.
• No Sale of Data: Jivan Urja does not sell, rent, or trade your personal or health information to third-party marketing companies.

4. Third-Party Disclosures

We only share your information with third parties in the following strictly controlled scenarios:

• Payment Processing: If you pay online, your data is processed by PCI-DSS compliant gateways (e.g., UPI).
• Regulatory Compliance: When required by the Ministry of AYUSH or Indian law enforcement.
• Clinical Collaboration: With your explicit consent, if referring you to an external diagnostic center.

5. Patient Rights

As a patient of Jivan Urja, you have the right to:

• Access: Request a copy of your recorded health history and wellness plans.
• Correction: Ask us to update or correct inaccurate personal or medical details.
• Erasure: Request the deletion of your data, subject to mandatory medical record retention laws in India.

6. Consent

By using our website or providing your medical reports for analysis, you voluntarily consent to the collection and processing of your sensitive personal data for the purpose of Ayurvedic treatment.

7. Grievance Officer

In accordance with the Information Technology Act, if you have any questions or complaints regarding your privacy, please contact our Grievance Officer: